EvolveWell is running a pilot with KLM Cargo focused on trusted operational knowledge. Through the EvolveWell app, KLM Cargo colleagues can ask questions about operational processes and procedures and get answers that come only from KLM Cargo's own approved manuals, never from the open internet. Operations managers, Ergo Coaches and compliance colleagues at Amsterdam Airport Schiphol are taking part, along with operations managers across KLM Cargo's regions.

Key takeaways

• Answers come only from KLM Cargo's approved manuals, so they reflect its own standards, which can be stricter than general regulations.

• The questions colleagues ask also show where manuals can be clearer.

• The pilot runs through the end of 2026, followed by an evaluation of results and colleague feedback.