In her feature for Air Cargo Focus, "The cargo industry needs better equipped people," Desiree looks at a part of air cargo's retention problem that rarely gets named: people are promoted into leadership and handed a team without being taught how to lead it. She explains how AI guidance can support new leaders with the specific people in front of them, and give frontline workers answers from their own manuals in seconds.

Key takeaways

• Turnover often starts the day someone is promoted without leadership support.

• AI guidance should help new leaders, not replace their judgment.

• Insight from every shift is information the business already has but rarely uses.